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contact@popculture-art.com
Ph: +1 904-830-1155

FAQs

ORDERS

When do I have to pay for my pre-order?

At pre-orders must be paid for in full upon order or you can use Affirm to pay for you order over time. As your order is available, we will be sure to let you know once shipped!

Can I combine pre-order items with in-stock items?

You can, however it is not recommended if you are planning to have your items shipped to you as quickly as possible. If your order includes pre-order items, the order will not ship automatically until all items are in-stock. If you would like your in-stock items to ship right away you will have to order them separately or request that they be shipped.

Can you cancel my order/part of my order?

We generally do not accept cancellations. However, please notify us as soon as possible if you are absolutely in need of cancellation by sending an email to support@popcultureart.com explaining the reason for the cancellation. These cancellations will be handled on a case by case basis as we understand sometimes life gets in the way of collecting; please be advised that the cancellations will remain in your account history and will affect your account/purchase status. Abusing this system can result in losing your ability to purchase items and cancellation of all existing pre-orders. Please only place an order if you are sure that you will complete the purchase and absolutely want the item.

We reserve the right to withhold a 15% cancellation/re-stocking fee if your order is canceled without a valid reason.

Any cancellations/refunds that are done as the result of a chargeback being filed are subject to a 25$ fee. This is the fee charged by the payment processor for filing the dispute. The cardholder will be held responsible for paying the 25$ fee on top of the 15% cancellation fee. A cancellation as the result of a chargeback will be automatically deemed an invalid cancellation.

GENERAL

What do I do if my item suffers from a manufacturer defect?

If your item suffers from a manufacturer defect please contact us via email at info@popcultureart.com within 24 hours of receiving the item. Defective items are the responsibility of the manufacturer and we will provide you with the information you need to contact them for a replacement of your item. Sadly imperfect paint is not considered a manufacturing defect and is a byproduct of modern mass-market machine painting systems.

Be careful with your figures. If you find that the joints are stiff work them gently and do not force them. Forcing stiff joints can lead to breakages.

Can Pop Culture Art close a customer’s account?

Yes. While this is an absolute last resort in cases where we receive a large number of cancellations (either by customer request or due to non-payment) from a customer, we will first send several reminder notices and warnings in regards to our store’s ordering policies. If the situation does not improve, we will be left with no other recourse but to permanently close that account (canceling all remaining pre-orders) and will be unable to accept any further orders.

Do you offer wholesale or drop shipments? What about discounts?

Sorry, we do not provide wholesale pricing or drop shipment services, nor can we provide additional discounts for large orders or paying in Cash.

ITEMS

What happens if the price of an item changes or an item I purchased has gone on sale?

It is rare for the price of an item to become more expensive however if for some reason the sale price has been adjusted upward we will notify you of the change and you will have the option to either keep or cancel your order. Orders cancelled under these circumstances will not be subject to a cancellation fee and all deposits will be returned.

If the price of an item has dropped after you have already placed and paid for your order please notify us via email and we will refund you the difference. If the item has gone on sale after you have already received it you have 30 days to contact us for a price adjustment.

Can you let me know when an item I want is back in stock or can I have it ordered for me?

Unfortunately, we do not offer a notification service for restocked/newly available items. The best way to determine the status on an item is to contact us.

I want an item that I don't see on your website or is sold out. Can you get it for me?

We cannot always guarantee that we will be able to get an item that you are looking for but it doesn’t hurt to ask. If it is a recent release we will check with our distributors to see if an out of stock item is still available or if an item that is not on our website is available to us. If it is then we will be happy to special order it for you however as it is an item requested specifically for you we will require payment in full before we can place the order.

If the item is an older release or vintage figure we recommend sending us the request alongside the price you would like to pay for the item and the most you would be willing to pay. Having access to this range helps us to track down an offer for you that falls within your budgeted range and saves both of us time.

Take 5% off with promo code SICKPOP5 at checkout.
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